Official Business Information
Avelonew™
Avelonew™ is owned and operated by Wuhan Yousheng Jiachuang Technology Co., Ltd.
Contact & Customer Care
Here to Make Your Experience Better.
A thoughtfully designed home deserves an equally thoughtful shopping experience.
At Avelonew™, we value clear communication, attentive service, and the confidence that comes from knowing where to turn when you need assistance.
Whether you're exploring our collection, looking for more information about a particular design, or seeking assistance with an existing purchase, our customer care team is ready to review your inquiry.
We welcome your questions and feedback, and aim to make each interaction straightforward, helpful, and respectful.
How We Can Assist
Support for Every Step.
Product Information
Have questions about a product's design, dimensions, features, materials, or intended use? Contact us for available details to help you make an informed decision.
Order Assistance
Need information about an order you've placed? Our team can assist with order inquiries, purchase details, and available status information.
Shipping & Delivery
If you have questions about shipping, delivery estimates, tracking information, or an unexpected delivery issue, please reach out with your order details so we can investigate the situation.
Returns & Refunds
For return requests, refund inquiries, or concerns about an item you received, our team can explain the applicable store policy and help you understand the next steps.
General Questions & Feedback
We also welcome questions about our brand, our products, and your overall shopping experience. Your feedback helps us understand what matters most to our customers.
Reach Our Team
Simple, Direct Communication.
For customer assistance, you can contact Avelonew™ through the following official channels.
Messages received outside our service hours will be reviewed when our support team is next available.
We work to respond to inquiries as promptly as reasonably possible. More complex matters may require additional time for review.
Helpful Information
Help Us Assist You More Efficiently.
When contacting us about an existing purchase, including a few relevant details can help our team understand your request and review it efficiently.
For order-related inquiries, please provide your order number, the email address used at checkout, and a brief description of your question.
If you're reporting a product issue, relevant photos or a short video may help us assess the situation.
For delivery concerns, please include your order number and any tracking information available to you.
Please do not send payment card numbers, passwords, or other sensitive financial information in your support message.
Our Approach to Customer Care
Consideration Beyond the Product.
At Avelonew™, our interest in thoughtful design extends beyond the products we offer.
We believe a positive customer experience begins with transparency and continues through clear, responsible communication.
Our goal is to help you understand your options, receive accurate information, and know what to expect throughout your purchase.
If you encounter a problem, we encourage you to contact our support team so the matter can be reviewed in accordance with our published store policies.
With Appreciation
Thank You for Choosing Avelonew™.
Your home is personal, and we appreciate the trust involved in choosing products for the spaces where you live and spend your time.
Thank you for taking an interest in our collection and for giving us the opportunity to assist you.
Thoughtfully designed living,
supported with care.
The Avelonew™ Team