What is Avelonew™?

Avelonew™ is a premium home and lifestyle brand focused on thoughtful design, adaptable furniture concepts, and practical innovations for contemporary living.

Our collection explores ways to make everyday spaces more comfortable, organized, versatile, and visually refined.

Who operates the Avelonew™ store?

Avelonew™ is owned and operated by Wuhan Yousheng Jiachuang Technology Co., Ltd., a company registered in Wuhan, Hubei Province, China.

Our official company information appears at the beginning of this page.

What kinds of products do you offer?

Our collection includes adaptable living consoles, transforming sofa-side furniture, window-side lifestyle platforms, reading systems, wall-mounted storage, home privacy screens, modular floor-level furniture, and other multifunctional home products.

These designs share a common philosophy: bringing useful innovation into elegant living environments.

Will the product match the photographs?

Product images are intended to communicate the item's design, appearance, and intended functions.

Some images may be digitally rendered or styled for presentation. The finished product's confirmed specifications, included components, dimensions, and materials should be reviewed before purchase.

Color and texture can appear slightly different because of screen settings, lighting, and material variation.

Are your products designed for multifunctional living?

Adaptability is an important part of our design direction.

Selected products explore transforming surfaces, adjustable components, folding structures, organized storage zones, and flexible furniture configurations.

Not every product includes every type of functionality. Please refer to the individual product description for its confirmed features.

Do products require assembly or installation?

Assembly and installation requirements depend on the individual product.

Larger furniture systems, wall-mounted components, and articulated structures may require additional setup.

Review the product's supplied instructions, dimensions, hardware details, and installation requirements before use.

How should I choose the right product for my space?

Consider the available floor or wall space, the intended activities, surrounding furniture, and any necessary clearance for moving or folding parts.

If you need clarification about a product's dimensions, configuration, or intended use, contact us before ordering.

How do I place an order?

Select your preferred product, review the product information, add the item to your cart, and complete the checkout process using the available payment method.

Please verify your delivery address and purchase details before submitting the order.

Which currency is used?

The store is planned to present product prices and checkout totals in United States Dollars (USD).

The currency and final amount displayed at checkout are the relevant transaction details. Your bank may apply currency conversion charges if your account uses a different currency.

Which payment methods can I use?

Available credit cards, debit cards, and supported digital payment methods are displayed during checkout.

Payment availability depends on the services enabled for the store and transaction eligibility.

Will I receive an order confirmation?

When an order is successfully submitted, the checkout system should provide an order confirmation using the contact details supplied.

Please retain your order number for future inquiries.

Can I change or cancel an order?

Contact service@avelonew.com as soon as possible with your order number.

We will review the request according to the order's actual processing and fulfillment status.

Changes may not be possible once an item has been dispatched. Any applicable cancellation restrictions must be disclosed before purchase.

How long does processing take?

Our proposed standard processing period is 2–4 business days after payment confirmation.

This is separate from shipping transit time. Specially produced or customized items may require additional preparation, disclosed before purchase.

How long does U.S. delivery take?

The proposed delivery estimates for eligible U.S. destinations are:

These are estimated timeframes, not guaranteed arrival dates. They must be confirmed with the actual fulfillment provider before becoming final delivery commitments.

Do you offer free shipping?

Our proposed shipping program offers complimentary standard shipping with no minimum purchase amount on eligible orders delivered within the contiguous United States.

Oversized or heavy furniture may require specialized delivery. Any applicable additional shipping charges must be shown at checkout before payment.

Which destinations are supported?

The proposed standard shipping area covers the 48 contiguous United States and Washington, D.C.

Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and international destinations are not included in this proposed standard program.

Final destination eligibility must match the checkout shipping settings.

Where are orders shipped from?

Our proposed fulfillment arrangement uses partner facilities located in China.

The registered business address in Wuhan is not necessarily the actual dispatch warehouse.

The final Shipping Policy will reflect the genuine origin of shipments.

Will I receive tracking information?

Once your order has been dispatched and tracking information becomes available, shipment details will be provided through the available order communication channel.

Carrier updates may take some time to appear after dispatch.

What if my tracking information stops updating?

Contact service@avelonew.com with your order number and the tracking details.

Our team will review the available shipment information and, where needed, investigate with the carrier.

What if tracking says "Delivered" but the package is missing?

Please check the delivery location, building reception, mailbox, and other household members where appropriate.

If the package cannot be located, contact us. A "Delivered" tracking status does not automatically prevent further review.

What is the return period?

Our proposed voluntary return policy allows eligible customers to request a return within 30 calendar days after delivery.

Preference-based returns generally require products to remain unused, unassembled, complete, and in their original condition with suitable packaging.

Applicable statutory consumer rights remain unaffected.

How do I request a return?

Email service@avelonew.com with your order number, the product you wish to return, and the reason for your request.

Include photographs when relevant to a product condition or fulfillment issue.

Please wait for return instructions before sending the item.

Where should returns be sent?

Please do not send returned merchandise directly to our registered business address.

After approval, customer support will provide the appropriate return warehouse address and packing instructions.

Who pays for return shipping?

Under the proposed policy, customers are responsible for applicable return shipping costs when returning an item because of personal preference or a change of mind.

If an item is confirmed damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate remedy without charging the customer for costs caused by our error.

Can oversized furniture be returned?

Eligible oversized furniture may require special return packing and transportation.

Contact support before arranging freight or disassembling a product. Our team will explain the relevant process, eligibility requirements, and any applicable costs.

How long do refunds take?

Under the proposed policy, approved refunds are processed to the original payment method within 5–10 business days after an eligible return has been received and inspected.

Your bank or payment provider may require additional time for the credit to appear.

What should I do if my order arrives damaged or an item is missing?

Please contact us promptly with your order number and photographs or other relevant evidence.

We will review the issue and provide an appropriate solution, such as a replacement, refund, missing-component shipment, or another suitable remedy.

How can I contact Avelonew™?

You can contact our customer support team by email at service@avelonew.com or by phone at +86 138 7139 7775.

Please include your order number when contacting us about an existing purchase.

What are your customer service hours?

Our stated customer service hours are 8:00 AM – 8:00 PM.

The applicable service days and time zone should be confirmed before publication.

What information should I include when requesting help?

For order-related inquiries, provide your order number, checkout email address, and a clear description of the matter.

Photographs or videos may be useful for product damage or assembly concerns.

Please do not send passwords, full payment card numbers, or sensitive banking information by email.