Terms of Service

Thoughtful Living. Clear Commitments.

Our relationship with customers begins with transparency, clear information, and mutual understanding.

These Terms of Service govern your access to and use of the Avelonew™ online store, including its product information, website content, purchasing functions, and related customer services.

In these Terms, "Avelonew™," "we," "our," and "us" refer to Wuhan Yousheng Jiachuang Technology Co., Ltd., the company operating this store.

"You" and "customer" refer to visitors and purchasers using our website.

By placing an order or using our website, you acknowledge that you have had the opportunity to review the applicable Terms and store policies.

Nothing in these Terms is intended to exclude or reduce consumer rights that cannot lawfully be waived.

Website Access

Using Our Online Store.

Our website is provided to help customers discover, evaluate, and purchase products from the Avelonew™ collection.

You agree to use the website for lawful purposes and not interfere with its security, availability, or normal operation.

You must not use the website to submit fraudulent transactions, distribute harmful software, impersonate another person, or violate the rights of others.

When an account is available and you choose to create one, you are responsible for keeping your login credentials secure.

You agree to provide accurate, complete, and current information when placing an order or requesting customer assistance.

Purchases must be made by persons legally permitted to enter into the transaction or by someone acting with appropriate authorization.

Our Collection

Product Descriptions & Appearance.

Avelonew™ offers a collection centered on premium everyday living innovations, including adaptable furniture, home organization systems, and multifunctional lifestyle products.

We aim to describe our products clearly and provide relevant information about their appearance, intended use, dimensions, materials, and available configurations.

Colors and textures may appear differently depending on screen settings, surrounding lighting, and the natural variation of materials.

Product imagery, including digital renderings or illustrative lifestyle scenes, should be understood in conjunction with the applicable product specifications.

Dimensions, mechanisms, included accessories, finishes, and performance characteristics will be governed by the confirmed product information supplied at the time of purchase.

We may update product descriptions and availability as our collection develops. Material changes affecting an accepted order will be addressed with the customer.

Safe & Intended Use

Using Furniture Responsibly.

Some of our product designs incorporate folding surfaces, movable components, adjustable structures, electronic accessories, or freestanding furniture elements.

Customers should follow all supplied assembly, operating, cleaning, and maintenance instructions.

Furniture should be assembled and positioned on suitable surfaces according to the applicable product guidance.

Do not exceed published weight limits, obstruct moving mechanisms, or use products for purposes outside their intended function.

If a product appears damaged, unstable, or defective, discontinue use where appropriate and contact customer support for assistance.

These precautions do not remove any responsibility we may have for defective or unsafe products under applicable law.

Purchasing

Placing & Confirming Orders.

When you submit an order, you request to purchase the selected products at the prices and terms presented during checkout.

An order confirmation will ordinarily be sent to the email address provided at checkout.

Orders may be subject to payment verification, inventory availability, fraud prevention checks, and applicable shipping restrictions.

If we cannot fulfill an accepted order because of a genuine inventory, payment, or fulfillment problem, we will contact the customer and provide available options, including an appropriate refund where required.

We may reasonably limit quantities or decline orders involving suspected fraud, misuse, or other legitimate concerns, subject to applicable law.

Any amounts collected for products we cannot supply will be handled in accordance with applicable refund obligations.

Prices & Checkout

Clarity Before Payment.

Product prices and checkout totals are intended to be displayed in United States Dollars (USD).

The price applicable to your purchase is the price confirmed during checkout, subject to applicable taxes and disclosed charges.

Prices and promotions may change for future orders. Changes do not automatically alter the agreed price of an already accepted order.

Any applicable shipping, oversized delivery, or other mandatory charges must be disclosed before the purchase is finalized.

In the event of a genuine pricing or technical error, we will review the situation, contact affected customers where appropriate, and follow applicable legal requirements when resolving the order.

Payment Information

Secure & Transparent Checkout.

Available payment methods are presented during the checkout process.

Depending on the payment services enabled for the store, these may include eligible credit or debit cards and supported digital wallets.

The actual payment options offered to a customer may depend on location, provider availability, and transaction eligibility.

You confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

Payments are handled through the applicable checkout and payment processing services.

Your bank or payment provider may apply authorization procedures, currency conversion fees, or other charges governed by its own terms.

For your security, do not send complete payment card details or banking passwords through customer support email.

Shipping & Delivery

Delivery Arrangements for Your Home.

Our collection includes compact home accessories and larger furniture that may require different shipping methods.

These planning ranges must be verified against actual fulfillment capabilities before being adopted as operational commitments.

Our proposed delivery coverage includes the contiguous 48 United States and Washington, D.C.

Eligible standard parcel orders are intended to receive complimentary standard shipping without a minimum purchase amount.

Large or oversized items may have additional delivery charges, which must be shown before payment.

Shipping origin, customs treatment, carrier services, and destination eligibility must reflect the actual fulfillment arrangements available for each order.

Customers will be provided with available shipment tracking information after dispatch.

The applicable Shipping & Delivery Policy provides further information about delays, missing packages, address corrections, and delivery concerns.

Delivery Concerns

If a Shipment Does Not Arrive as Expected.

Delivery estimates may be affected by factors including transportation disruptions, weather, customs procedures, and destination accessibility.

If an order is significantly delayed, appears lost, or is marked delivered but cannot be located, please contact our customer service team.

We will investigate the available tracking information and, where appropriate, coordinate with the carrier.

A carrier's delivery status does not automatically invalidate a customer's concern.

Confirmed delivery failures will be handled in accordance with the circumstances, our published policy, and applicable consumer law.

We do not intend to transfer all responsibility for shipment loss to customers merely because an order has been handed to a carrier.

Returns & Refunds

Clear After-Sales Expectations.

Our proposed voluntary return arrangement allows customers to request eligible preference-based returns within 30 calendar days of delivery.

For these returns, products should ordinarily be unused, unassembled, complete, and retained in their original condition with suitable packaging.

Customers requesting preference-based returns are generally responsible for applicable return shipping charges.

Special return arrangements may be required for large furniture, customized products, or products needing specialized handling.

When goods are damaged, defective, incorrect, or materially different from their description, appropriate remedies will be provided without unfairly imposing costs caused by our error on the customer.

Approved refunds are proposed to be processed to the original payment method within 5–10 business days after receipt and inspection of an eligible return.

Actual terms must match the final published Return & Refund Policy, which governs return eligibility, return addresses, refund amounts, and processing.

Nothing in these Terms limits statutory rights or remedies that cannot be waived.

Order Changes

Cancellation & Modification Requests.

If you need to change or cancel an order, please contact our support team as soon as possible.

The ability to make changes depends on whether the order has already entered shipment processing or been dispatched.

Where an order can be canceled before dispatch, any refund will be handled according to the applicable payment and cancellation terms.

Once an order has shipped, cancellation may no longer be operationally possible. An eligible return may instead be requested after delivery.

Any additional cancellation restrictions affecting customized or made-to-order products must be clearly disclosed before purchase.

Customers retain applicable legal cancellation rights.

Creative Rights

Intellectual Property & Website Content.

The Avelonew™ website contains brand materials, product descriptions, design presentations, photographs, illustrations, graphics, and other content.

Such materials may be protected by copyright, trademark, and other intellectual property laws, as applicable.

Ownership of individual materials belongs to the relevant rights holders, including our company or authorized licensors.

You may browse and use website materials for ordinary personal shopping purposes.

Unauthorized commercial reproduction, misleading reuse, or distribution of protected content is prohibited except where legally permitted or properly authorized.

Reviews & Suggestions

Sharing Your Experience.

We welcome genuine comments, product questions, reviews, and suggestions from customers.

By submitting feedback, you confirm that you have the right to share the materials and that the information is not intentionally misleading or unlawful.

We may use feedback to respond to concerns, evaluate services, and improve the customer experience.

Public use of customer-submitted photographs, testimonials, or identifying details will be subject to applicable rights, permissions, and privacy requirements.

Reviews must not contain fraudulent statements, abusive material, or content infringing the rights of another person.

Service Providers

Technology & Third-Party Services.

Our online store may rely on third-party ecommerce technology, payment processors, shipping providers, and other service partners to operate.

Some functions may be subject to the independent terms and privacy practices of the relevant provider.

Avelonew™ remains responsible for its own customer-facing obligations under applicable law and the terms of each accepted sale.

A third-party technology provider is not automatically the seller of the products purchased from Avelonew™.

Where relevant, our Privacy Policy explains the handling and sharing of personal information with service providers.

Privacy & Information

Responsible Use of Customer Information.

We recognize the importance of protecting personal information provided during browsing, checkout, and customer support.

Our Privacy Policy describes the categories of information collected, the purposes of processing, relevant disclosures, and available privacy rights.

Customer information may be used as necessary to process orders, provide support, coordinate delivery, prevent fraud, and meet applicable legal obligations.

Marketing communications and related choices will be handled in accordance with applicable requirements.

Please do not provide sensitive payment credentials through ordinary customer service messages.

Website Operation

Availability, Updates & Corrections.

We aim to maintain a useful and accessible online shopping experience.

Website functions may occasionally be interrupted by maintenance, technical problems, or events outside our reasonable control.

We may correct inaccurate information, update site features, or adjust the product collection when necessary.

Where an error materially affects an existing purchase, we will address the situation in accordance with applicable law and the customer's transaction rights.

Product Expectations

Warranties & Consumer Protections.

Product-specific warranties, if offered, will be described in the applicable product information or warranty terms.

We do not intend to represent every product as carrying a particular warranty period unless that coverage is expressly offered and documented.

Product suitability depends on its intended use, published specifications, and appropriate installation and operation.

To the extent permitted by law, general website information is provided without guarantees of uninterrupted availability.

Nothing in these Terms excludes non-waivable product warranties, consumer guarantees, or statutory remedies.

Responsibility

Fair Allocation of Responsibility.

Customers are responsible for providing accurate order information and using products in accordance with their intended purpose.

Avelonew™ is responsible for meeting its customer obligations as required by applicable law.

We are not responsible for losses arising solely from circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, legally actionable misconduct, or other non-excludable obligations.

Any limitation of liability will apply only to the extent permitted by the relevant law.

Unexpected Circumstances

Events Beyond Reasonable Control.

Certain events may temporarily affect our ability to process or deliver orders.

These may include severe weather, natural disasters, significant carrier disruptions, government restrictions, or major transportation interruptions.

Where an event materially affects an order, we will make reasonable efforts to explain the situation and available options.

Customers retain any applicable cancellation, refund, and delivery rights under governing consumer law.

Resolving Concerns

Customer Complaints & Dispute Resolution.

If a concern arises regarding an order, product, payment, or another shopping experience, we encourage customers to contact our support team.

Please provide the relevant order number, a description of the problem, and any supporting information reasonably needed to review it.

We aim to investigate concerns fairly and communicate appropriate next steps.

If a matter cannot be resolved through customer service, the parties retain the legal rights and remedies available under applicable law.

These Terms do not impose a mandatory arbitration agreement, class action waiver, or jury trial waiver.

Applicable Law

Legal Framework.

Avelonew™ is operated by a company registered in Wuhan, China.

Any legal question concerning these Terms, the use of our website, or a purchase will be considered under the laws applicable to the circumstances.

Mandatory consumer protection rights applicable to a customer's purchase remain unaffected by these Terms.

Nothing in this section should be interpreted as requiring customers to surrender legal protections that cannot be waived.

Keeping Terms Current

Changes to These Terms.

We may revise these Terms when our services, products, business practices, or legal obligations change.

Updated terms will be published on this page with an appropriate effective date when applicable.

Material changes will be communicated as required by law.

Changes will not be used to remove rights already established by an accepted transaction where doing so would be unlawful.

Interpretation

Validity of These Terms.

If a particular provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue to operate to the extent legally permitted.

Section headings are included to make the Terms easier to understand.

A failure to enforce a provision on one occasion does not automatically mean that the provision has been permanently waived.

These Terms should be read together with the final published Privacy Policy, Shipping Policy, Return & Refund Policy, and applicable product disclosures.

Contact Information

We're Here to Assist.

For questions about these Terms, an existing order, a product, or a customer service issue, please contact our team using the official information below.

Please include your order number when contacting us about an existing purchase.