Return & Refund Policy

Confidence in Every Choice for Your Home.

Beautiful living is built on thoughtful decisions, clear expectations, and dependable customer care.

At Avelonew™, we understand that selecting furniture and home products is a personal decision. Every piece should feel right for your space, your needs, and your everyday routine.

We aim to provide a transparent and practical process for customers who need to request a return, report a product issue, or seek a refund.

This policy explains the return period, eligibility requirements, return shipping responsibilities, refund processing, and special considerations for large furniture items.

Return Eligibility

Our 30-Day Return Window.

To begin a return, customers must contact Avelonew™ customer support within the applicable 30-day period.

Our team will review the request and provide instructions based on the product type, return reason, and relevant order details.

This voluntary return window does not limit any non-waivable rights or remedies available under applicable consumer law.

Product Condition

When Is an Item Eligible for Return?

For returns requested because of a change of mind or personal preference, the product should meet the following conditions:

• The item is unused and has not been installed or assembled.
• The item remains in its original condition without customer-caused damage.
• All components, accessories, hardware, and included materials are present.
• The original protective packaging and product packaging are retained and suitable for return transport.
• The customer can provide an order number or other valid proof of purchase.

Items returned with missing components, substantial wear, unauthorized modifications, or damage caused after delivery may not qualify for a preference-based return.

Different conditions apply when a product arrives damaged, defective, incorrect, or materially different from its description.

Requesting a Return

A Clear, Guided Return Process.

Please contact our support team before shipping any item back to us.

Step 1 — Contact Customer Support

Send your return request to:

Step 2 — Share Your Order Details

Please include:

• Your order number
• The email address used at checkout
• The product you wish to return
• The reason for your request
• Relevant photographs or videos when they are needed to explain a reported issue

Step 3 — Receive Return Instructions

Our customer support team will review the request and advise whether the item is eligible for return under this policy.

For an approved return, we will provide the appropriate return location and packing or shipping instructions.

Step 4 — Prepare the Item

Securely pack the product with the required components and protective materials.

Follow the return instructions supplied by our team, especially when returning a large or fragile item.

Step 5 — Return Review

Once the returned item is received, we will review its condition and notify you of the outcome.

Return Location

Where Should Returns Be Sent?

Our registered business address in Wuhan, China is provided for company identification.

Please do not send returns directly to our registered business address.

Return warehouse locations may differ depending on the product, shipping arrangement, or applicable fulfillment process.

Once a return is approved, customer support will provide the appropriate return warehouse address and relevant shipping instructions.

Sending a return to an unapproved address may delay its identification and processing.

Return Shipping Responsibilities

Understanding Return Shipping Costs.

Preference-Based Returns

If a return is requested because of personal preference, an ordering decision, or a change of mind, the customer is responsible for applicable return shipping charges.

This is particularly important for large or heavy furniture, which may require specialized transportation services.

Customers will be informed of the relevant return shipping arrangements before proceeding.

Damaged, Defective, or Incorrect Items

When a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy without imposing costs caused by our error on the customer.

Depending on the circumstances, this may include a prepaid return arrangement, replacement, refund, or another appropriate resolution.

Customers should not arrange expensive freight returns for a reported product defect before receiving instructions from our support team.

Product Issues

If Something Arrives Damaged or Incorrect.

We recommend inspecting your package and its contents after delivery.

If you receive a damaged, defective, incorrect, or incomplete item, please notify our customer care team as soon as reasonably possible.

Where available, include photographs of:

• The affected product
• Any visible damage or defect
• The original external packaging
• Product labels or component details relevant to the issue

These materials help our team understand the situation and identify an appropriate solution.

We will review the concern fairly and provide a remedy consistent with the circumstances and applicable consumer protections.

Reporting a genuine product defect does not depend on meeting the same unused and unopened conditions that apply to a voluntary change-of-mind return.

Oversized Product Returns

Special Care for Larger Furniture.

Some Avelonew™ products include substantial furniture systems, modular structures, folding panels, or other large-format components.

These products may require additional care during disassembly, repacking, and return transportation.

Before returning a large furniture item, please contact our support team for the correct procedure.

For preference-based returns, items should remain unused, unassembled, complete, and protected by their original packaging.

Where the return involves a product defect or a fulfillment error, we will assess the most appropriate handling solution without requiring customers to bear costs arising from our error.

Please do not independently arrange oversized freight transportation until the return instructions have been confirmed.

Return Exceptions

Products With Special Return Conditions.

Certain products may have specific return limitations because of customization, installation, product condition, or clearly disclosed final-sale arrangements.

Examples may include:

• Personalized or made-to-order items produced to customer specifications
• Products that have been used, assembled, modified, or damaged after delivery in circumstances not involving a product defect
• Items missing essential components or accessories for a preference-based return
• Products clearly identified as final sale before purchase, where such restrictions are legally permitted

Any applicable exception should be communicated clearly before purchase.

These limitations do not remove statutory rights relating to damaged, defective, incorrect, or misrepresented goods.

Exchanges & Replacements

When You Need a Different Solution.

If you would like to exchange an eligible item because of personal preference, please contact customer support before arranging a return.

Depending on product availability and order circumstances, an exchange may be handled through a return and a new purchase.

For damaged, defective, or incorrect products, a replacement may be available as part of the appropriate remedy.

Our team will review the available options and explain the process before any replacement arrangement is finalized.

Refund Review

How Refunds Are Evaluated.

Once an eligible returned item has been received and inspected, our team will review the return against the applicable policy requirements.

Customers will be notified whether their refund has been approved or whether additional information is required.

When a refund is approved, we will initiate payment to the original payment method unless another appropriate arrangement is required or agreed.

For situations involving an incorrect, damaged, or defective product, a refund or another appropriate remedy may be arranged without requiring a standard customer-paid return.

Refund Processing

When Will Your Refund Be Issued?

The time required for a refund to appear in your account may vary depending on your card issuer, bank, or payment provider.

Bank posting times are separate from our refund processing period.

Where a refund is approved without a physical return, the applicable processing period begins after approval has been confirmed.

If the stated processing period has passed and you have not received a refund update, please contact our customer support team.

Refund Amounts

Product Charges & Delivery Fees.

The amount refunded depends on the reason for the return and the charges associated with the original purchase.

For preference-based returns, customer-paid return shipping charges are generally not refundable.

Any original special delivery charge will be considered according to the circumstances, the disclosures made before purchase, and applicable law.

When a product is damaged, defective, incorrect, or materially misrepresented, we will provide an appropriate remedy without unfairly passing costs caused by our error to the customer.

Before Dispatch

Order Changes & Cancellations.

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Under our proposed shipping arrangement, standard orders are typically prepared within 2–4 business days after payment confirmation.

Cancellation requests submitted before dispatch will be reviewed based on the order's actual fulfillment status.

Once a shipment has been dispatched, cancellation may no longer be possible. Customers may instead request an eligible return after delivery.

For made-to-order or customized products, any special cancellation restrictions must be disclosed before purchase.

Any cancellation, refund, or order-change handling will remain subject to applicable legal requirements.

Customer Support

Questions About a Return or Refund?

Our team is available to assist with return eligibility, damaged products, return arrangements, refund updates, and other order-related concerns.

For an existing order, please include your order number and a brief description of your inquiry.

We aim to respond as promptly as possible during our service hours and review customer concerns fairly.