Shipping & Delivery Policy

Designed for Your Home. Delivered with Care.

Bringing an exceptional piece into your home should be a clear and considered experience from beginning to end.

At Avelonew™, our collection brings together refined home accessories, adaptable furniture, and innovative living systems.

As our products vary in size, packaging, and delivery requirements, we use different shipping arrangements for standard-sized products and oversized furniture.

This policy explains how orders are processed, how shipping estimates are calculated, which delivery charges may apply, and how we assist when a shipment requires additional attention.

Order Preparation

Processing & Fulfillment

This processing period covers order verification, inventory coordination, packaging, and preparation for dispatch.

Processing time does not include the time a shipment spends in transit.

Weekends and applicable public holidays are excluded from business-day calculations.

If a product requires made-to-order production, special preparation, or another additional lead time, that timeframe will be disclosed in the applicable product information before purchase.

Should an unexpected processing delay occur, our support team will communicate the situation and the available options.

Estimated Delivery

When Your Order May Arrive

Delivery estimates depend on the product's packaged dimensions, transportation requirements, and final shipping destination.

Standard-Sized Products

Smaller home accessories and eligible compact products generally use standard parcel shipping services.

Large & Oversized Furniture

Larger products such as privacy screens, modular living platforms, and certain furniture systems may require specialized packing or transportation.

Any product-specific delivery estimate presented before checkout should be reviewed alongside this general policy.

These are estimated delivery windows, not guaranteed arrival dates. Customs checks, severe weather, carrier disruptions, and other circumstances may cause delays.

If we cannot ship an order within the timeframe communicated at purchase, we will provide an appropriate update and available options as required by applicable law.

Shipping Rates

Complimentary Standard Shipping

We want the cost of bringing a new piece into your home to be understandable before you complete your purchase.

Oversized Furniture Delivery

Some larger or heavier furniture items require specialized shipping services.

When an additional oversized shipping charge applies, the amount will be clearly displayed during checkout before payment is completed.

Customers will be able to review applicable delivery charges before confirming an order.

We do not add undisclosed shipping charges after an order is placed.

Fulfillment Information

Where Your Order Ships From

Avelonew™ is owned and operated by Wuhan Yousheng Jiachuang Technology Co., Ltd., a company registered in Wuhan, Hubei Province, China.

Under our standard fulfillment arrangement, orders are prepared and dispatched through partner fulfillment facilities located in China.

Our registered business address is provided for company identification and may differ from the facility used for shipment preparation or product returns.

We do not represent an item as shipping from a local U.S. warehouse unless that order is actually fulfilled from such a facility.

Shipping Coverage

Destinations We Serve

Standard delivery is offered to the 48 contiguous United States and Washington, D.C.

At present, this standard delivery program does not include Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or destinations outside the United States.

Available shipping methods and destination eligibility are reflected in the checkout options before purchase.

Import Charges

Clear Cross-Border Costs

Where eligible U.S. orders are shipped internationally, our intended delivery arrangement uses an import-duty-paid model.

Under this model, applicable standard import duties and taxes are accounted for in the total amount disclosed at checkout.

Customers should not be asked to pay undisclosed standard import charges upon delivery.

Any exception affecting a customer's payable total must be explained before the order is confirmed.

Order Tracking

Stay Informed During Delivery

After an order is dispatched, a shipping confirmation email will be sent with available tracking details.

Tracking updates are provided by the shipping carrier and may take time to appear after the shipment has been created.

Certain shipments may involve multiple transportation providers or tracking stages.

If your tracking information stops updating for an extended period, please contact our support team with your order number.

Furniture Delivery

Special Considerations for Larger Items

Some Avelonew™ furniture designs may require protective packaging, separate components, or more substantial shipping cartons.

Larger orders may be divided into multiple packages that arrive at different times.

Please review the product's dimensions, assembly requirements, and any delivery-specific information before completing checkout.

If specialized delivery services or additional charges apply, these will be disclosed before payment.

Delivery Assistance

Delayed, Missing, or Misdelivered Packages

If your shipment is significantly delayed, appears lost, or has been marked as delivered but cannot be located, please contact our customer support team.

Include your order number, the email address used at checkout, and any relevant tracking details.

Our team will review the shipment information and, where appropriate, investigate the issue with the carrier.

A carrier status of "Delivered" does not automatically result in rejection of a customer claim.

Where a package is confirmed lost or misdelivered, we will provide an appropriate resolution, which may include a replacement or refund according to the circumstances and applicable law.

We do not automatically transfer all responsibility to customers once a package is handed to the shipping carrier.

Product Arrival

When an Item Arrives Damaged or Incorrect

Please inspect your items after delivery.

If a product arrives damaged, defective, incorrect, or materially different from its description, please reach out to our customer support team.

Providing photographs of the product and packaging may help us assess the problem.

We will review the concern and provide an appropriate replacement, refund, or other remedy without charging customers for costs arising from our error, subject to applicable law.

Shipping Details

Address Accuracy & Order Changes

Please ensure that your shipping address and contact details are correct before placing an order.

If you need to correct an address after purchase, contact our team as soon as possible.

Address updates may be possible before dispatch, but changes cannot always be accommodated once a shipment has entered the carrier network.

If a package is returned as undeliverable, we will review the circumstances and explain the appropriate redelivery or refund options, including any disclosed and applicable costs.

Customer Care

We're Here to Assist

For questions about order preparation, delivery estimates, shipping charges, tracking, or unexpected delivery issues, please contact our team.

Please include your order number when contacting us about an existing purchase.